El paradigma intencional en la evaluación ciudadana de la administración local. La utilidad frente al bienestar
DOI:
https://doi.org/10.3989/ris.2011.07.08Palabras clave:
calidad de servicio, ecuaciones estructurales, satisfacción ciudadana, Valor del servicioResumen
Encontramos, en los últimos años, un renovado interés por la evaluación ciudadana de los servicios locales. el artículo examina las posibilidades de la aplicación del paradigma intencional en este campo. el paradigma, basado en la teoría de la acción razonada, vincula en un mismo mecanismo explicativo, la evaluación de los servicios con la intención política del ciudadano. sin embargo, este mecanismo ha sido formulado en dos versiones rivales, la satisfacción y el valor del servicio. el propósito del artículo es determinar cuál de los dos modelos funciona en la evaluación de los servicios locales. sobre los datos empíricos obtenidos de una investigación en nueve ciudades del levante español, se ha operado un análisis secundario utilizando modelos de ecuaciones estructurales para determinar el mecanismo más verosímil (utilidad del servicio o bienestar) que explica la formación de actitudes favorables hacia las entidades locales públicas.
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